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Create Free Business Account| Bundle Support | Electronic case intake and warranty handling |
| Provided Support | Phone Support |
| Service Type | Software Assurance Program - Technical |
| Remote Onsite | Next-business-day exchange (remote-managed replacement) |
| Duration Hours | N/A |
| Service Duration | 5 Years |
| Service Location | Global (subject to regional availability and local shipping) |
| Service Description | 24 x 7 x 1 Business Hour phone support; electronic delivery; NBD exchange for AP-377 |
| Mpn | H9QQ2E |
| Vendor | HPE Aruba |
| Product Supported | AP-377 Access Point |
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No. The service ships a replacement AP-377 next business day; on-site installation is performed by your staff or a separate field service engagement.
You can add units or extend the term through your HPE sales channel; availability and proration policies vary by region and reseller.
This assurance package focuses on technical support and hardware exchange. Software or feature license entitlements are handled under separate licensing agreements.
Open a case via the electronic service portal or phone support line; the vendor will validate the failure and initiate next-business-day replacement if eligible.

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