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Create Free Business Account| Product Type | Service |
| Manufacturer Part Number | CF-CPU-B7-P-SSS-F |
| Provided Support | Remote Monitoring; New Releases Update; Web, Email, Phone, Emergency Telephone Support |
| Service Main Type | Technical |
| Service Response Time | 30 Minute - Emergency Telephone Support |
| Service Type | Support and Subscription Production |
| Remote Onsite | Remote |
| Duration Hours | null Hours |
| Service Duration | 1 Year |
| Service Location | Remote |
| Service Description | 24x7x30 Minute emergency telephone support with remote monitoring |
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The contract includes emergency telephone support with a 30 Minute response time as specified in the service details.
Yes. The subscription covers delivery of new releases and updates as part of the support and subscription production offering.
Yes. This is a 24x7 technical support offering designed to provide continuous coverage with emergency telephone escalation.
Monitoring is performed remotely by VMware as part of the included remote monitoring services; the contract delivers alerts and telemetry to facilitate faster resolution.
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