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Create Free Business Account| Pricing Type | Service Contract |
| Product Supported | Veritas Appliance |
| Bundle Support | Vendor-managed parts replacement and labor |
| Covered Period | 4 Year |
| Provided Support | New Releases Update, Web Knowledge Base Access, Web Support, Parts Replacement, Repair, Phone Support |
| Service Type | Maintenance |
| Remote Onsite | On-site |
| Duration Hours | Hours |
| Service Duration | 4 Year |
| Service Location | On-site |
| Service Sub Type | Electronic; Physical |
| Service Main Type | Maintenance |
| Service Description | 24 x 7 x 4 Business Hour; 4 Business Hour parts & labor response |
| Service Response Time | 4 Business Hour - Parts & Labor |
| Service Characteristic | Parts & Labor |
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Yes. The plan specifies on-site service and covers both physical and electronic repairs with vendor-provided parts and labor.
Support cases can be opened via phone support and web support; the service also provides web knowledge base access for self-triage and diagnostics.
Yes. Parts replacement is included as part of the Parts & Labor service characteristic and is covered under the four-year period.
A multi-year term simplifies renewals, reduces administrative overhead, and locks in vendor response SLAs for the contract period, improving predictability and budgeting.

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