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Create Free Business Account| Product Supported | HPE MSR954‑W, FlexNetwork MSR954 |
| Provided Support | Repair |
| Service Characteristic | Parts & Labor |
| Service Type | Care Pack Foundation Care |
| Remote Onsite | On-site |
| Provided Support | Repair |
| Service Duration | 5 Year |
| Service Location | On-site, Maintenance |
| Product Supported | HPE MSR954‑W |
| Service Description | 24x7x6 Hour |
| Service Characteristic | Parts & Labor; Comprehensive Defective Material Retention |
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This Care Pack covers HPE MSR954‑W models, including MSR954‑W (AM), MSR954‑W (WW) and FlexNetwork MSR954 variants as listed by HPE.
The 6 Hour CTR SLA means HPE will initiate repair activities and target on‑site technician arrival or parts dispatch within six hours of a qualifying incident reported under the 24x7 service window.
Yes. Comprehensive Defective Material Retention is included so failed components can be retained for analysis or vendor return, supporting compliance and root‑cause investigations.
Yes. The Care Pack includes both parts and labor for covered repairs during the 5 Year term.

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