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Create Free Business Account| Mpn | HU5E0E |
| Brand | Veritas |
| Manufacturer | Veritas Technologies LLC |
| Manufacturer Part Number | 11226-M1-21 |
| Product Supported | ARUBA 5Y FC 4HEXCHE/RVT2AP-565TAAOTDRSVC |
| Covered Period | 2 Year |
| Provided Support | Phone Support |
| Service Characteristic | Technical, Electronic |
| Service Type | Essential Support |
| Remote Onsite | Remote |
| Duration Hours | 17,520 hours |
| Service Duration | 2 Year |
| Service Location | Global / Remote |
| Service Description | 24x7x30 Minute technical support via phone and electronic channels |
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It means Veritas will respond to critical incidents within 30 minutes, any time of day, seven days a week, for the two-year contract period.
Open cases via Veritas electronic case portal for tracking or call the phone support line for immediate attention; both channels are included under this contract.
This Essential Support offering provides remote technical support and escalation. Onsite hardware replacement is not included and must be purchased separately if required.
Yes. Engineers will coordinate cross-vendor troubleshooting and escalate with partner vendors as needed to resolve interoperability issues.
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