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Create Free Business Account| Product Supported | Aruba campus access points (exchange scope per SKU) |
| Covered Period | 5 Years |
| Provided Support | Parts and labor |
| Service Type | On-site exchange |
| Remote Onsite | Onsite |
| Duration Hours | 4 hours (response SLA) |
| Service Duration | 5 Years |
| Service Location | Campus/Onsite |
| Service Description | Hardware exchange service for qualified Aruba access points with 4-hour on-site response and parts/labor coverage |
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The 4-hour exchange SLA covers on-site replacement of qualifying Aruba access points by an authorized technician after case validation; it specifies target response window, not on-site working time for every geography.
Eligibility is limited to Aruba campus access points covered by the vendor’s service eligibility matrix. Confirm supported models and serials with your HPE Aruba sales or support contact prior to purchase.
Yes. The service includes replacement parts and labor required for on-site exchange as documented in the service description.
Open a case through HPE Aruba support portal or your designated service channel; provide device serial, fault details, and service SKU H59T0E to expedite priority handling.

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