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Create Free Business Account| Mpn | HU4X8E |
| Brand | Veritas |
| Manufacturer | Veritas Technologies LLC |
| Manufacturer Part Number | 12256-M3-21 |
| Product Supported | ARUBA 5Y FC 4H EXCH E/RVT2 AP-565OTDRSVC |
| Covered Period | 2 Year |
| Provided Support | Phone Support |
| Service Characteristic | Technical, Electronic |
| Service Type | Essential Support |
| Remote Onsite | Remote |
| Duration Hours | 17,520 hours |
| Service Duration | 2 Year |
| Service Location | Global / Remote |
| Service Description | 24x7x30 Minute technical support via phone and electronic channels |
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Yes. Phone support is available 24x7 for critical incidents covered under the 24x7x30 minute response commitment.
Electronic service provides case submission, tracking, and documentation via Veritas portals to ensure auditability and consistent follow-up.
Yes. Onsite services are available separately and can be purchased to complement this remote technical support contract.
Veritas will coordinate with partner vendors and escalate internally to senior engineering where required to restore interoperability and service levels.
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