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Create Free Business Account| Provided Support | Advance exchange/field-change with 4-hour response |
| Service Type | Field exchange / hardware support |
| Remote Onsite | 4-hour exchange response for AP-515 |
| Service Duration | 5 years |
| Product Supported | AP-515 access point |
| Service Description | Five-year coverage with 4-hour exchange response for AP-515 |
| Mpn | HC4Q4E |
| Vendor | HPE |
| Category | professional-services |
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The 4-hour exchange response indicates the vendor’s commitment to initiate an exchange process within four hours of a validated service request. Actual replacement delivery and site handover depend on local logistics and availability.
This SKU is specified for AP-515 coverage. For other access point models, procure the corresponding service SKU to ensure compatibility and proper logistics handling.
You should match service SKUs to each device model. For mixed fleets, procure the appropriate service for each AP model to ensure correct replacement parts and procedures.
Submit claims through HPE Aruba’s support portal or your authorized reseller with the MPN HC4Q4E and the affected AP-515 serial number. The vendor will validate and trigger the exchange workflow.

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