
| Renewal Type | Term subscription |
| Delivery Method | Vendor support portal and phone |
| Category | software-services/professional-services/it-consulting |
| Coverage Scope | ClearPass 2500 software (EDU/R) |
| Service Duration | 5 years |
| Support Availability | 24x7 |
| Mpn | H9XN3E |
| Vendor | HPE |
| Service Name | Aruba Foundation Care ClearPass 2500 |
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EDU/R denotes coverage tailored for education and regulated environments, emphasizing consistent access control availability and guidance for campus-specific scenarios. The core support model—24x7 software maintenance and vendor escalation—remains consistent.
No. This SKU covers ClearPass 2500 software maintenance and support. Hardware repair or replacement requires a separate hardware support contract.
Yes. Foundation Care includes software maintenance releases and critical fixes for ClearPass 2500 during the covered term.
Yes. While Foundation Care provides 24x7 incident support, Aruba will coordinate with your maintenance windows for non-emergency updates and planned upgrades when requested.
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