
| Product Supported | Aruba 6300M 48 PoE |
| Bundle Support | Hardware‑only service |
| Covered Period | 5 years |
| Provided Support | Parts and onsite labor for hardware replacement |
| Service Characteristic | Labor and physical repair |
| Service Type | Foundation Care |
| Remote Onsite | 4‑hour onsite |
| Duration Hours | 4 hours |
| Service Duration | 5 years |
| Service Location | Customer site |
| Service Description | Hardware‑only onsite replacement and parts dispatch for Aruba 6300M 48 PoE switches |
| Certification Vendor | HPE Aruba |
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No. This hardware‑only Foundation Care plan covers physical parts replacement and onsite labor. Software updates and configuration services are excluded and must be purchased separately.
Qualifying incidents are hardware failures covered by the contract for Aruba 6300M 48 PoE devices; response time is measured from case acceptance and subject to local logistics and business‑hour terms in the contract.
Yes. HPE offers additional professional services for configuration, migration and software maintenance that can be procured alongside this hardware‑only plan.
Many customers reduce spare holdings with a 4‑hour onsite plan, but mission‑critical sites may still keep a minimal hot spare depending on tolerance for transient delays and geographic constraints.
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