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Create Free Business Account| Mpn | H61E5E |
| Vendor | HPE |
| Product Name | ARUBA 4Y SW+TECHS VT2 CX 10000-48Y6C SVC |
| Provided Support | Defective Media Retention |
| Service Sub Type | Physical |
| Service Main Type | Technical |
| Service Type | Software + Technical |
| Remote Onsite | Remote & Onsite |
| Service Duration | 4 Years |
| Service Location | Customer site / Remote |
| Service Description | Software updates, technical troubleshooting, defective media retention and onsite escalation support |
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Defective media retention allows customers to retain failed storage or media components for chain-of-custody and data-security requirements while the vendor processes replacement parts.
Yes. The package includes Aruba CX software updates and patches for the 4-year term, plus technical assistance to apply them as needed.
Onsite response is available as part of the package; specific response times and SLAs depend on ordering region and any additional response-time options purchased through the reseller or HPE.
By standardizing a 4-year term that bundles software, technical assistance and media retention, the SKU reduces renewal cycles and provides predictable support costs across sites.
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