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Create Free Business Account| Coverage | Software entitlement; IMC assistance; prioritized troubleshooting |
| Vpn Types Supported | VPLS, MPLS |
| Service Type | Software & Management Support |
| Remote Onsite | Remote |
| Duration Hours | 16 hours (typical coordinated maintenance support window) |
| Service Duration | 4 years |
| Service Location | Global |
| Service Description | Four-year software entitlement and VPN management support |
| Mpn | U4HV8E |
| Vendor | HPE |
| Category | Professional Services |
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Yes. The contract explicitly supports troubleshooting and management assistance for both VPLS and MPLS VPN topologies as part of the service coverage.
The service includes management-plane assistance for IMC integration scenarios, including configuration validation and guidance for IMC-managed VPNs.
Yes. The offering includes software and firmware entitlement for the covered period, enabling scheduled updates and critical fixes as provided under the service terms.
Yes. The service provides scheduled update coordination and vendor-assisted maintenance planning to align updates and troubleshooting with customer-defined maintenance windows.

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