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Create Free Business Account| Manufacturer | Hewlett Packard Enterprise |
| Product Supported | Aruba 5140 8G 2SFP switch (support scope as specified) |
| Manufacturer Website | http://www.hpe.com |
| Manufacturer Part Number | H30NCE |
| Covered Period | 4 Year |
| Provided Support | Parts Replacement |
| Service Name | Foundation Care Call-To-Repair with Comprehensive Defective Material Retention |
| Service Type | Foundation Care Call-To-Repair |
| Remote Onsite | On-site |
| Service Duration | 4 Year |
| Service Location | On-site |
| Service Main Type | Maintenance |
| Service Description | 24x7x6 Hour |
| Service Response Time | 6 Hour - Repair (distance from customer site - 50 miles) |
| Service Characteristic | Parts & Labor |
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Call‑to‑repair defines an on‑site repair SLA where HPE aims to dispatch and complete repair actions within the contracted 6‑hour repair window after case qualification and depending on distance and parts availability.
Yes. The Foundation Care plan includes parts and labor as specified under the service characteristic, plus defective material retention where applicable.
On‑site service is delivered per the terms, which reference a repair window and distance assumptions (example: 50 miles). Coverage outside defined service zones may be subject to extended transit times—confirm with HPE or your reseller.
Open a service case with HPE Support via phone or the HPE support portal. Provide the affected switch serial number and case details; HPE will validate entitlement and initiate on‑site repair logistics.

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