
| Brand Name | HPE |
| Manufacturer | Hewlett Packard Enterprise |
| Product Type | Service |
| Manufacturer Part Number | H49Z8E |
| Service Area Limit | 50 miles (distance from customer site) |
| Service Name | Foundation Care Call-To-Repair - Extended Service |
| Service Type | Foundation Care Call-To-Repair |
| Remote Onsite | On-site |
| Provided Support | Parts Replacement |
| Service Duration | 4 Year |
| Service Location | On-site |
| Service Description | 24x7x6 Hour |
| Service Response Time | 6 Hour |
| Service Characteristic | Parts & Labor |
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It means HPE provides continuous (24x7) response with a goal to repair impacted equipment on-site within 6 hours from the time service is initiated, subject to the 50-mile dispatch area.
Yes. Foundation Care Call-To-Repair includes parts replacement and field labor as part of the parts & labor service characteristic.
This specific offering presumes on-site coverage within a 50-mile dispatch radius; sites outside that area may require alternative delivery terms or depot-based service.
HPE service transferability depends on regional terms and transfer approval; contact HPE support or your A5 IT account manager to coordinate reassignment.
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