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Create Free Business Account| Mpn | H60X9E |
| Brand | HPE Aruba |
| Product Type | Service - Foundation Care (Onsite Hardware) |
| Service Type | Foundation Care - Onsite Hardware Support |
| Remote Onsite | Phone support with 4-hour onsite hardware response |
| Response Time | 4 hours |
| Service Duration | 4 years |
| Provided Support | Phone Support, Onsite Hardware Remediation |
| Platform Supported | CX 10000 |
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The 4-hour response refers to the vendor’s target response time for dispatching field resources to eligible sites; exact arrival depends on site location and local vendor coverage terms.
This SKU focuses on onsite hardware remediation and phone-based technical support; software bugs are handled via phone support and escalation to the vendor’s engineering teams as needed.
Open a case through the vendor support portal or phone line and provide contract ID and device identifiers; entitlement will be validated electronically against the service contract.
Proactive monitoring features may be available depending on deployment and vendor options; consult the vendor support program for available diagnostic and alerting enhancements.

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