
| Mpn | H71D9E |
| Brand | HPE Aruba |
| Vendor | HPE |
| Manufacturer | Veritas Technologies LLC |
| Product Type | Service |
| Provided Support Summary | 24x7 phone and email support with security alerts and release updates |
| Service Name | Essential Support |
| Service Type | Technical |
| Remote Onsite | Electronic |
| Provided Support | Security Alert Notification, Email Support, New Releases Update, Phone Support |
| Service Duration | 2 Year |
| Service Sub Type | Electronic |
| Service Response Time | 30 Minute - Phone Support |
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30 Minute - Phone Support guarantees that a qualified support engineer will respond by phone within 30 minutes of your initial severity call for eligible incidents under this contract.
No. This Essential Support SKU is an electronic support offering that provides phone and email assistance plus release notifications; on-site parts or labor are not included.
Yes. The contract includes New Releases Update notifications and advisories to help you plan and apply firmware and configuration updates.
Critical incidents are escalated via the phone support path with the 30 Minute response SLA and internal escalation to higher-tier engineers as required by severity.
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