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Create Free Business Account| Product Supported | Aruba network equipment |
| Bundle Support | SLA-backed Foundation Care |
| Covered Period | 4 Years |
| Provided Support | Parts Replacement |
| Service Type | Exchange Repair |
| Remote Onsite | On-site / Exchange |
| Duration Hours | 4 Hours response |
| Service Duration | 4 Years |
| Service Location | Customer site |
| Service Description | Foundation Care exchange repair with 4-Hour response SLA |
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Response time refers to the vendor acknowledging and initiating the exchange workflow within 4 Hours of an approved service call; actual part deployment follows the exchange process defined in the Foundation Care terms.
Coverage applies to Aruba hardware authorized under the Foundation Care program. Confirm device eligibility by referencing the MPN HQ5X5E ordering guide or contacting your HPE account team.
Exchange repair supplies validated replacement parts to swap failed modules or units quickly, reducing time in a degraded state compared with diagnostic-led, in-place repairs.
This SKU delivers faster SLA response, an exchange-driven workflow and centralized vendor escalation—features that convert extended availability into lower incident impact and predictable lifecycle costs.
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