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Create Free Business Account| Bundle Support | Ticketed service desk coordination |
| Provided Support | Hardware exchange and logistics |
| Service Type | Exchange hardware service |
| Remote Onsite | Onsite or exchange logistics |
| Duration Hours | 12 hours (typical administrative duration per incident) |
| Service Duration | 4 Years |
| Service Location | Customer site / authorized exchange center |
| Service Description | 4-year, 4-hour exchange service for Aruba AP-387 |
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The service covers hardware failures for eligible AP-387 units and provides an exchange-based remediation path with a 4-hour response window to initiate replacement logistics.
This exchange service focuses on hardware replacement logistics; firmware and software maintenance are handled under separate support or licensing agreements.
Verify eligibility by opening a case with HPE support and providing the AP serial number and proof of purchase; the service desk will confirm entitlement for MPN HC7Y3E.
Service entitlements typically follow the covered equipment; coordinate with HPE or your reseller for site transfers and any required updates to service records.

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