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Create Free Business Account| Manufacturer | Hewlett Packard Enterprise |
| Product Supported | Aruba AP-635 hardware |
| Manufacturer Website | http://www.hpe.com |
| Manufacturer Part Number | H30DCE / HV500E |
| Bundle Support | Care Pack entitlement (HPI/HPE) |
| Provided Support | Phone Support |
| Service Name | HPI Care Pack - 1 Year - 24x7x2 Hour - Technical |
| Service Type | Technical Care Pack |
| Remote Onsite | Phone Support; Electronic and Physical service |
| Provided Support | Phone Support |
| Service Duration | 1 Year |
| Service Sub Type | Electronic and Physical |
| Product Supported | Red Hat Enterprise Linux Load Balancer Add-On; 2 sockets |
| Service Main Type | Technical |
| Service Description | 24x7x2 Hour |
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It means HPE provides technical response and case handling 24 hours a day, 7 days a week, with a target initial response or escalation within 2 hours for covered AP‑635 incidents.
This Care Pack provides electronic and physical service workflows and phone support; parts replacement coordination is included but on‑site engineer dispatch depends on HPE entitlement and case assessment.
Register the AP‑635 serial number and purchase entitlement with HPE through your vendor. HPE will validate the device and link the Care Pack to the product for service claims.
The product identity includes TAA in the offering name; confirm specific procurement documentation with HPE or your reseller for formal compliance paperwork.

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