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Create Free Business Account| Mpn | H9XN0E |
| Vendor | HPE Aruba |
| Category | software-services/professional-services |
| Product Supported | Aruba ClearPass 2500 |
| Covered Period | 4 Years |
| Provided Support | 24x7 technical support |
| Service Type | Support and Renewal |
| Remote Onsite | Remote-first with vendor escalation |
| Duration Hours | 34,560 hours |
| Service Duration | 4 Years |
| Service Location | Global remote support |
| Service Description | 24x7 priority support for ClearPass 2500 |
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This service applies to the ClearPass 2500 entitlement identified by MPN H9XN0E and covers software support and entitlement-aware updates associated with that SKU.
The support offering is remote-first with vendor escalation. Hardware replacement or onsite engineering is not included by default and must be ordered separately.
Yes — Aruba technical support will assist with troubleshooting guest portal, policy, and profiling issues; they provide guidance and diagnostics but may not deliver custom development.
EDU/R renewal coordinates licensing and renewal dates with education procurement cycles, helping institutions maintain continuous entitlement coverage and align invoicing.

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