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Create Free Business Account| Mpn | H9XJ6E |
| Vendor | HPE Aruba |
| Category | software-services/professional-services |
| Product Supported | Aruba ClearPass (AC1K) |
| Covered Period | 4 Years |
| Provided Support | 24x7 technical support |
| Service Type | Support and Renewal |
| Remote Onsite | Remote first; vendor escalation |
| Duration Hours | 34,560 hours |
| Service Duration | 4 Years |
| Service Location | Global remote support |
| Service Description | 24x7 priority support for ClearPass AC1K |
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EDU/R indicates this support SKU includes education renewal handling to align licensing and renewal processes with academic procurement cycles and eligibility requirements.
This service is remote-first with vendor-managed escalation. Onsite services are not included by default and must be procured separately if required.
This contract applies to the ClearPass AC1K entitlement as identified by MPN H9XJ6E; it covers software support and entitlement-aware updates for that SKU.
Critical incidents use a priority escalation path with 24x7 phone and online access to Aruba technical teams and documented case handling until resolution.

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