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Create Free Business Account| Value | HA0B3E |
| Display | HA0B3E |
| Value | HPE |
| Display | HPE |
| Value | software-services/professional-services |
| Display | software-services/professional-services |
| Product Supported | Aruba ClearPass (NLAC2500CE) |
| Provided Support | Technical Support and Software Updates |
| Service Type | Foundation Care |
| Remote Onsite | Remote |
| Duration Hours | 35,040 hours |
| Service Duration | 4 years |
| Service Location | Global |
| Service Description | 24x7 software support, electronic incident handling, software updates |
Business account holders on Professional Services typically save 9% vs. retail pricing. Create a free account to see your price.
24x7 support provides continuous access to Aruba technical resources via electronic case logging and phone channels, plus access to software updates and the eSupport portal for downloads and knowledge articles.
Yes. Aruba Foundation Care subscriptions may be renewed prior to expiration to avoid coverage gaps; contact your HPE/A5 IT account team for renewal pricing and alignment to product lifecycle.
This SKU covers software support, electronic incident handling and updates for ClearPass. On-site hardware replacement is not part of the NLAC2500CE Foundation Care software subscription and requires a separate hardware support contract.
Incidents are handled via Aruba's electronic case process with priority handling for critical software faults. Response times vary by severity; contact Aruba support for SLA specifics tied to case severity.

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