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Create Free Business Account| Product Supported | Aruba AP-574 |
| Covered Period | 3 Year |
| Provided Support | Phone support and remote diagnostics |
| Service Characteristic | 2-Hour response time for software incidents |
| Service Type | Foundation Care Software Support |
| Remote Onsite | Remote and phone support |
| Duration Hours | hours |
| Service Duration | 3 Year |
| Service Description | 24x7 software support with 2-hour response for Aruba AP-574 |
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This package provides software and technical support for Aruba AP-574, including 24x7 phone access to HPE engineers and a defined 2-hour response SLA for reported software incidents.
The 2-hour response refers to HPE’s commitment to acknowledge and begin triage on qualifying software incidents within two hours of the support request, per the RVT2 priority handling defined in the service.
This SKU is focused on software and technical phone support. For hardware exchange or onsite parts replacement, select a Foundation Care hardware exchange SKU appropriate to the platform.
Yes. The service provides vendor guidance and troubleshooting during upgrades and migrations, helping to diagnose software issues and coordinate escalation if required.
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