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Create Free Business Account| Mpn | H41W8E |
| Brand | HPE |
| Vendor | Hewlett Packard Enterprise |
| Product Supported | Aruba Policy Enforcement Firewall Module; Aruba M3 |
| Manufacturer Website | http://www.hpe.com |
| Manufacturer Part Number | H2XY5E |
| Product Supported | Aruba Policy Enforcement Firewall Module; Aruba M3 |
| Provided Support | Phone Support |
| Service Type | Technical Support / Software Proactive Care |
| Remote Onsite | Electronic / Remote |
| Provided Support | Phone Support |
| Service Duration | 3 Year |
| Service Sub Type | Electronic |
| Service Main Type | Technical |
| Service Description | 24x7x2 Hour technical response with phone support and electronic ticketing |
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It means technical incidents are eligible for vendor acknowledgement and escalation 24 hours a day, seven days a week, with an initial response target of two hours for covered severity levels.
This plan targets Aruba Policy Enforcement Firewall Module and Aruba M3 software elements associated with Aruba 8320-class deployments as indicated by the product-supported attributes.
Support is delivered electronically with phone-based intake; incidents are tracked via vendor ticketing and escalation paths to HPE engineering when required.
This offering is focused on software and technical support. For hardware replacement or exchange services, procure an HPE hardware Care Pack that includes onsite or part-exchange coverage.
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