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Create Free Business Account| Sku | HQ4B0E |
| Manufacturer | HPE |
| Manufacturer Part Number | HQ4B0E |
| Mpn | HQ4B0E |
| Brand | HPE |
| Category | software-services/professional-services |
| Product Name | ARUBA 3Y FC NBD OS E/R 5900CP48 4QSFPSVC |
| Service Type | Technical Support |
| Remote Onsite | Remote with NBD field replacement |
| Duration Hours | 0 hours |
| Provided Support | Phone Support and Electronic Case Handling |
| Service Duration | 3 Years |
| Service Location | Customer site (NBD replacement) and remote support |
| Product Supported | Aruba 5900CP48 platform |
| Service Description | Next-business-day hardware replacement and OS incident support with phone and electronic case handling |
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Next-business-day replacement covers qualified hardware failures where a replacement part is dispatched for on-site swap, subject to vendor diagnostics and regional logistics.
Yes — phone-based technical support is provided to triage OS incidents and escalate to engineering when required; software fixes are handled per vendor diagnosis.
Electronic case handling preserves ticket history and configuration context, accelerating handoffs between support tiers and reducing time spent re-explaining incidents.
This SKU specifies a 3-year commitment; consult authorized HPE channels for one-year or five-year alternatives and to align service levels with procurement needs.
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