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Create Free Business Account| Bundle Support | Electronic service management for case intake and tracking |
| Provided Support | Phone Support |
| Service Type | Software Assurance Program - Technical |
| Remote Onsite | Next-business-day exchange (remote-managed replacement) |
| Duration Hours | N/A |
| Service Duration | 3 Years |
| Service Location | Global (subject to regional availability and local shipping) |
| Service Description | 24 x 7 x 1 Business Hour phone support; electronic delivery; NBD exchange for AP-377 |
| Mpn | H9QM8E |
| Vendor | HPE Aruba |
| Product Supported | AP-377 Access Point |
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It means phone-based technical support is available 24 hours a day, 7 days a week, with a 1 Business Hour escalation target for critical issues.
No. The plan provides vendor-managed next-business-day shipment of a replacement AP-377; your team installs the replacement upon delivery.
Service movement is subject to the vendor's regional terms and shipping logistics; notify your reseller or HPE service representative to coordinate transfers.
Service enrollment and case management are handled electronically, accelerating registration and incident tracking without added paperwork.

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