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Create Free Business Account| Mpn | HV9Y2E |
| Vendor | HPE Aruba |
| Category | professional-services |
| Provided Support | Exchange parts and technical assistance |
| Service Characteristic | Parts replacement |
| Service Type | Foundation Care |
| Remote Onsite | Onsite/Exchange |
| Duration Hours | N/A |
| Service Duration | 3 years |
| Service Location | Customer site or authorized depot |
| Product Supported | Aruba 5140 48G PoE+ |
| Service Description | 3-year Foundation Care with 6-hour response and exchange-focused parts replacement for Aruba 5140 48G PoE+ (HV9Y2E) |
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CTR/Exchange indicates the service emphasizes parts exchange as the primary remediation path—HPE will provide replacement parts or units per contract terms to restore operation quickly.
This service covers the Aruba 5140 48G PoE+ switch hardware and associated parts replacement; it does not directly cover downstream powered devices, but it restores PoE service by repairing or replacing the switch.
Response time is measured from case acceptance per HPE triage procedures; the 6-hour objective refers to vendor response/action and not necessarily complete resolution time, which depends on diagnostics and parts availability.
Escalation options follow HPE support policies; customers should open cases with severity details and contact their account team for escalation paths when immediate attention is required.

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