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Create Free Business Account| Brand Name | HPE |
| Manufacturer | Hewlett Packard Enterprise |
| Manufacturer Website | http://www.hpe.com |
| Provided Support | Repair; Parts Replacement |
| Service Characteristic | Parts & Labor |
| Mpn | HB1R7E |
| Service Type | Care Pack Call-To-Repair Proactive Care Advanced Service with Defective Media Retention |
| Remote Onsite | On-site |
| Service Duration | 4 Year |
| Service Sub Type | Physical |
| Service Main Type | Maintenance |
| Service Description | 24 x 7 x 6 Hour |
| Manufacturer Part Number | U5JA1E |
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This Care Pack guarantees a 24 x 7 x 6 Hour Call-To-Repair response; HPE prioritizes on-site arrival and repair within the SLA windows for eligible incidents.
Yes. Defective media retention is included to preserve failed media for forensic or regulatory review; retention procedures are defined in the Care Pack terms.
Yes. The on-site advanced service covers eligible hardware at contracted locations; coordinate scope and site coverage with your HPE sales or services representative.
Call-To-Repair emphasizes a guaranteed rapid repair window (6 hours in this case) and prioritized dispatch to restore critical equipment, whereas standard maintenance typically provides reset or NBD response levels.

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