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Create Free Business Account| Product Supported | Aruba AP-505HR access points |
| Bundle Support | 3 year Hardware and Software Support |
| Provided Support | Hardware replacement and firmware updates |
| Service Type | Hardware and Software Support |
| Remote Onsite | Onsite with remote support |
| Duration Hours | null hours |
| Service Duration | 36 months |
| Service Location | Customer site (onshore) |
| Service Description | 3-year support including firmware updates and 4-hour onsite response |
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Yes — the contract includes entitlement to Aruba firmware updates and security patches for covered AP-505HR devices during the 3-year term.
Yes — hardware replacement of covered components is included as part of the hardware support element of the service.
The 4-hour window begins after a support case is validated and escalated; actual arrival is subject to geographic availability and local service hour definitions in the contract.
Yes — extensions and upgrades (for example higher priority SLAs) are available through HPE or your A5 IT account representative; review options and lead times prior to contract expiration.

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