
| Product Type | Service |
| Service Name | Advance Exchange Service |
| Service Characteristic | Parts & Labor |
| Service Type | Maintenance / Advance Exchange |
| Remote Onsite | Advance exchange (ship) |
| Provided Support | Advance Replacement |
| Service Duration | 3 Year |
| Service Description | 3 Year, 4 Hour exchange |
| Brand Name | HPE |
| Manufacturer | Hewlett Packard Enterprise |
| Product Model | AP-225 |
| Manufacturer Part Number | H3RA6E |
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The 4 hour exchange is an advance replacement commitment: HPE will ship a replacement AP-225 with an objective 4-hour response time once a qualifying case is opened, subject to geography and carrier availability.
Yes. The replacement unit is provided on an advance exchange basis; the failed unit must be returned to HPE per the instructions included with the exchange shipment.
Service availability and exchange lead times depend on regional HPE logistics and distribution; verify geographic eligibility with your HPE sales representative.
This SKU is specified for AP-225; for other models, select the matching HPE service SKU to ensure the exchange covers the correct hardware platform.
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