
| Manufacturer Reference | VMware, Inc. |
| Mpn | H35BDE |
| Vendor | HPE |
| Product Name | ARUBA 3Y 24X7 SW EDU/R VOLT2 AP-58X SVC |
| Service Type | Technical support |
| Remote Onsite | Remote |
| Duration Hours | 24x7 |
| Provided Support | Emergency Telephone Support |
| Service Duration | 3 Years |
| Service Location | Remote / Electronic |
| Service Description | 24x7 emergency telephone support with 30‑minute response and electronic case handling for AP‑58X |
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The plan provides phone‑based technical triage and escalation for critical AP‑58X incidents, with a 30‑minute response objective for emergency cases and electronic ticket handling through the vendor portal.
This subscription focuses on remote emergency telephone support and electronic case handling. Onsite repair or parts replacement requires a separate hardware service contract.
Emergency calls are triaged with a 30‑minute response objective; response is defined as initial vendor engagement and case creation for escalation.
Yes. This remote emergency support complements onsite maintenance and warranty agreements. Combine contracts to cover both immediate remote escalation and physical repairs.
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