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Create Free Business Account| Mpn | H9ZY4PE |
| Brand | HPE |
| Category | software-services/professional-services |
| Product Name | ARUBA 2Y PW FC 4H OS FF12908ECH SVC |
| Provided Support | Parts and labor, OS troubleshooting, priority escalation |
| Service Type | Warranty & Support |
| Remote Onsite | Onsite |
| Duration Hours | 24 hours per day support availability via vendor channels |
| Service Duration | 24 months |
| Service Location | Customer Site |
| Service Description | Four-hour onsite parts replacement and OS-level support for qualifying Aruba devices under the contract |
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The 4-hour SLA covers vendor dispatch of a field technician and provision of required parts and onsite labor for qualifying hardware, plus OS-level troubleshooting and vendor escalation as defined in the contract.
A 4-hour response commits to a significantly faster field arrival after case qualification, which materially reduces downtime compared with next-business-day (NBD) response that schedules technician arrival during the next business day.
This contract references specific Aruba hardware identifiers; confirm coverage applicability for your device model with your HPE sales or support representative before purchase.
Upgrades and retrofit coverage options depend on HPE policies and the current contract; contact your reseller or HPE account team to review upgrade paths and proration rules.

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