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Create Free Business Account| Mpn | HG6F7PE |
| Brand Name | Milestone Systems |
| Manufacturer | Milestone Systems |
| Product Type | Service |
| Manufacturer Website | http://www.milestonesys.com |
| Manufacturer Part Number | MCPR-YXPEBL-25 |
| Provided Support | Local language, case management, phone/email, upgrades/updates, web KB |
| Service Sub Type | Electronic |
| Service Main Type | Technical |
| Service Name | Care Premium Renewal |
| Service Type | Technical |
| Remote Onsite | Electronic |
| Duration Hours | null hours |
| Service Duration | 1 Year |
| Service Location | Remote |
| Service Description | 24x7 technical support with case management and software updates |
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Coverage includes continuous access to technical support, prioritized case management, phone and email escalation paths, and electronic delivery of software updates.
This electronic Care Premium renewal focuses on technical support and software updates; it does not include physical on-site hardware replacement unless specified in a separate exchange contract.
Software updates and upgrades are provided electronically via the vendor portal and can be managed through the customer dashboard.
Yes. This service is designed to supplement reseller support by giving direct access to Milestone technical resources and additional escalation paths.
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