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Protect appliance availability with a service plan built for teams that cannot afford extended disruption. This extended support offering delivers next-business-day on-site parts and labor response, helping resolve hardware issues quickly without forcing your staff to manage complex break-fix logistics alone. The service includes repair, parts replacement, phone support, web support, and access to a web knowledge base, so your team can move from diagnosis to resolution with fewer delays. Its electronic and physical service coverage is suited to environments where both component failures and operational interruptions need a clear support path. A 4-year service duration gives procurement teams a longer planning horizon and helps align support coverage with the lifecycle of the appliance. For organizations running production workloads on Veritas-supported infrastructure, this level of service is about more than convenience — it is about preserving uptime, reducing recovery time, and keeping support accountability in one contract.