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Create Free Business Account| Mpn | U3TP4PE |
| Vendor | HPE |
| Category | software-services/professional-services |
| Provided Support | Parts replacement and on-site technical support |
| Service Type | Factory care renewal |
| Remote Onsite | 4-hour on-site response |
| Duration Hours | hours |
| Service Duration | 12 months |
| Service Location | Customer site (per service address) |
| Service Description | Renewal extends existing HPE Aruba factory coverage to include parts replacement and on-site field technician dispatch for covered hardware. |
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The 4-hour on-site response commitment covers dispatch of a field technician and parts replacement for eligible hardware failures at the service address under the renewed factory care terms.
Yes. This SKU renews existing Aruba factory coverage; eligibility generally requires that the hardware be currently covered or within the allowed renewal window per HPE policy.
Service coverage is applied to the registered service tag and service address. Site transfers may be possible through HPE support with advance notice and approval.
This renewal preserves manufacturer parts replacement entitlements under the factory care agreement, ensuring access to HPE-supplied replacement parts during the renewal term.
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