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Create Free Business Account| Product Supported | ARUBA EDU/RAP-58X entitlements (renewal) |
| Provided Support | Emergency Telephone Support |
| Service Characteristic | 24x7x30 Minute response |
| Service Type | Technical |
| Remote Onsite | Electronic |
| Duration Hours | null hours |
| Service Duration | 3 Year |
| Service Location | Remote |
| Service Description | 24x7x30 Minute emergency telephone support |
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It means emergency telephone support is available 24 hours a day, 7 days a week, and the vendor aims to respond to emergency calls within 30 minutes.
No. This SKU is an electronic/telephone technical support and subscription renewal; it provides remote emergency support and entitlement coverage but does not include on-site parts or labor.
Yes. The Support and Subscription Production element preserves your entitlement status so covered software remains eligible for updates and downloads during the three-year term.
Procurement for campuses or distributed sites that require rapid vendor telephone response and continuous software entitlements without on-site service should choose this renewal.

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