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Create Free Business Account| Provided Support | Hardware replacement, software updates, prioritized support |
| Service Type | Renewal Support |
| Remote Onsite | Onsite (NBD Exchange) |
| Service Duration | 1 Year |
| Service Description | Hardware replacement via NBD exchange; prioritized support; software updates |
| Mpn | HN5J0PE |
| Vendor | HPE |
| Category | software-services/professional-services |
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Next-business-day exchange covers eligible hardware failures by shipping a validated replacement unit to the registered site for on-premises swap, reducing the need for local spares.
Yes. The renewal includes access to Aruba firmware and software updates through the HPE support portal for the covered AP 1550-class devices.
Open a case through your HPE support portal or phone hotline; cases tied to this renewal receive prioritized routing and defined response times.
The service is based on next-business-day exchange of failed units; onsite technician dispatch is not required unless separately procured.

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