
Exclusive pricing and Net-30 terms. Sign in or create a free account.
Create Free Business Account| Pricing Type | Fixed-term service |
| Product Supported | Aruba network equipment (post-warranty) |
| Covered Period | 1 Year |
| Provided Support | Repair; Parts Replacement |
| Service Characteristic | Parts & Labor |
| Service Type | Post-Warranty On-site Repair |
| Remote Onsite | On-site |
| Duration Hours | 4 Hours response |
| Service Duration | 1 Year |
| Service Location | Customer site |
| Service Description | On-site repair with parts & labor, 24 x 7 x 4 Hour response |
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It means the service operates 24 hours a day, 7 days a week, with an objective to initiate an on-site response within 4 Hours of a validated service request per the contract terms.
Yes. The offering includes parts replacement and labor as part of the service characteristics defined for the SKU.
Yes. The SKU can be applied per location; confirm site eligibility and regional response capabilities with your HPE sales representative.
By combining vendor-managed parts replacement with on-site technicians and a 4-Hour response objective, the service shortens repair windows and reduces the likelihood of prolonged degraded operation.

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