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Create Free Business Account| Brand | HPE |
| Manufacturer | Hewlett Packard Enterprise |
| Product Type | Service |
| Manufacturer Website | http://www.hpe.com |
| Manufacturer Part Number | H7PU6E |
| Response Time | Next Business Day |
| Provided Support | Repair |
| Service Main Type | Maintenance |
| Product Supported | HPE Switches: JH345A; JH345A#ABU |
| 0 | {"service_type":{"unit":"","value":"Maintenance","display":"Maintenance"},"remote_onsite":{"unit":"","value":"On‑site","display":"On‑site"},"service_duration":{"unit":"","value":"1 Year","display":"1 Year"},"service_sub_type":{"unit":"","value":"Electronic, Physical","display":"Electronic, Physical"},"service_description":{"unit":"","value":"9x5","display":"9x5"},"service_characteristic":{"unit":"","value":"Parts & Labor","display":"Parts & Labor"}} |
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This Care Pack explicitly supports the HPE switch SKUs listed in the product_compatibility field (JH345A and JH345A#ABU). Confirm SKU coverage on your sales order to ensure identical part numbers.
Defective material retention (WCDMR) preserves failed components after replacement so you can perform forensic analysis, warranty claims, or asset disposition according to site policies.
Dispatch for on‑site repair follows the Next Business Day response commitment from the time a qualifying support case is opened with HPE, subject to local cutoffs and service availability.
Yes. You can procure a different Care Pack with a faster SLA if immediate replacement is required; contact your HPE account team for available upgrade options and pricing.

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