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Create Free Business Account| Mpn | HU5G6E |
| Brand | HPE |
| Manufacturer | Veritas Technologies LLC (Etilize attribute) |
| Sku | HU5G6E |
| Service Name | Essential Support |
| Service Sub Type | Electronic |
| Service Type | Technical Support — Exchange Service |
| Remote Onsite | Next-business-day exchange |
| Duration Hours | 8,760 hours (1 year) |
| Provided Support | Phone Support |
| Service Duration | 1 year |
| Service Location | Global (subject to regional availability) |
| Product Supported | AP-567 OTDR |
| Service Description | 24x7 phone support with 30-minute technical response; electronic case handling; vendor-managed next-business-day exchange for AP-567 OTDR |
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Next-business-day exchange provides vendor-coordinated shipment of a replacement AP-567 OTDR unit to the site or designated location on the next business day after the failure is validated, reducing downtime versus depot repair.
This SKU provides exchange and phone-based technical support; it does not include dedicated on-site technician labor unless explicitly added by a separate service contract.
The 30-minute response is the technical support phone escalation objective for initial triage and classification of the issue, available 24x7 under this service.
Service availability is global where HPE exchange logistics and phone support are offered; local terms and regional availability may vary—confirm with your HPE representative.
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