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Create Free Business Account| Product Supported | Aruba IAP‑314 access point |
| Provided Support | Hardware replacement via exchange |
| Service Type | Hardware exchange |
| Remote Onsite | Exchange (vendor dispatch) |
| Duration Hours | 8 hours (administrative SLA reference) |
| Service Duration | 1 year |
| Service Location | Customer site or designated exchange depot |
| Service Description | Next‑business‑day hardware exchange for Aruba IAP‑314 access points |
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This SKU provides one year of vendor‑managed hardware exchange for Aruba IAP‑314 access points. It covers failed devices eligible for replacement and delivers a replacement unit via the next‑business‑day exchange process once an authorized case is opened.
Open a support case with HPE Aruba and provide the device serial number and proof of purchase. After validation, HPE Aruba will authorize the exchange and dispatch a replacement per the NBD process.
This service focuses on hardware exchange. It covers dispatch of a replacement device through the NBD exchange workflow but does not automatically include extended on‑site engineering labor unless specified in an enhanced support contract.
Accidental damage and cosmetic issues are typically excluded from hardware exchange entitlements. Coverage applies to failures eligible under the vendor replacement policy; confirm exclusions with your HPE Aruba representative before purchase.

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