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Create Free Business Account| Product Supported | Aruba Instant IAP-228 |
| Provided Support | HPE-managed exchange and technical support |
| Service Type | Foundation Care NBD Exchange |
| Remote Onsite | Next-Business-Day Exchange with Remote Diagnosis |
| Duration Hours | null hours |
| Service Duration | 1 Year |
| Service Location | Customer Site / Remote |
| Service Description | NBD exchange and HPE-managed RMA for Aruba IAP-228 |
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Next-business-day exchange provides a replacement AP shipped and processed via HPE-managed RMA workflows once entitlement and fault verification are confirmed under the service terms.
Open a support case with HPE using your service entitlement. HPE will perform remote diagnostics and, if eligible, initiate the next-business-day exchange process per regional availability.
Exchange availability and shipping timelines depend on regional logistics and inventory. Confirm international exchange support with HPE or your A5 IT account manager at time of purchase.
Yes. The service bundles remote fault diagnosis and troubleshooting guidance which includes firmware-related support to determine if a replacement is necessary.

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