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Create Free Business Account| Pricing Type | Term license (12 months) |
| Provided Support | Remote support with defined response time |
| Service Type | Software maintenance with defined response SLA |
| Remote Onsite | Remote |
| Duration Hours | 6 hours response objective |
| Service Duration | 12 months |
| Service Location | Global (remote) |
| Product Supported | Aruba FC software modules |
| Service Description | 12-month software maintenance with 6-hour response objective |
| Language Supported | English (global support) |
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The 6-hour response objective indicates the vendor will initiate troubleshooting contact within six hours of an accepted service ticket; actual resolution time depends on issue complexity and customer environment.
This SKU is scoped for remote software maintenance and support. On-site hardware repair is not included unless separately purchased.
Yes. The service is a 12-month term and can be renewed to maintain continuous software maintenance and support coverage.
Patches and software updates are provided via the vendor's customer portal and update channels according to release schedules and critical advisories.
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