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Create Free Business Account| Pricing Type | Term-based service |
| Product Supported | AP-324 Access Point |
| Support Hours | 24x7 |
| Covered Period | 1 year |
| Provided Support | Field Care (FC) 24x7 |
| Service Location | Remote and Field |
| Service Description | 24x7 software support, firmware updates, escalation, and parts replacement entitlement for AP-324 |
| Language Supported | English |
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FC 24x7 (Field Care) provides around-the-clock software support and a vendor-authorized parts replacement entitlement for AP-324 devices, plus escalation to Aruba development when required.
Qualified hardware failures are handled through Aruba's RMA process under Field Care; parts are dispatched according to the service terms to restore the affected AP-324 units.
Coverage typically begins on the contract start date specified in the purchase order or upon registration with Aruba, subject to verification of device eligibility.
Yes, most customers can renew or extend Field Care coverage before expiry; contact your HPE Aruba sales representative to confirm available renewal options and pricing.
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