Maintain continuous support coverage for the R8360 12/16/24P platform with a one-year 24x7 education service. It is designed for environments where backup and recovery cannot wait for business hours, giving IT teams a direct path to assistance whenever an issue surfaces. For institutions and organizations running critical data protection workloads, 24x7 coverage helps reduce operational risk and supports faster restoration decisions. The one-year term is useful when support needs are tied to annual budgeting, refresh planning, or short-cycle procurement. This service fits teams that want stronger response availability than next-business-day coverage can provide. It helps protect recovery objectives, support uptime expectations, and keep the backup platform aligned with demanding operational schedules.