
| Manufacturer | Citrix Systems, Inc |
| Manufacturer Website | http://www.citrix.com |
| Manufacturer Part Number | 4060741-EZ |
| Service Characteristic | Parts |
| Service Response Characteristic | Advance Parts Replacement |
| Service Name | Citrix Appliance Maintenance Gold Plus - Extended Service |
| Service Type | Appliance Maintenance Gold Plus - Extended Service |
| Remote Onsite | Service Depot |
| Provided Support | Web/Email/Phone support, Knowledge Base, Parts Replacement |
| Service Duration | 1 Month |
| Service Sub Type | Electronic; Physical |
| Service Main Type | Exchange |
| Service Response Time | 4 Business Hour - Advance Parts Replacement |
| Compatibility | HP A3 E7XXXX/E8XXXX MFP |
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This offering is delivered via service depot exchange. Parts are advanced and exchanged from the vendor depot; on-site technician visits are not included.
24x7x4 indicates continuous coverage with a 4 Business Hour advance parts replacement SLA for qualifying failures; initial contact channels include phone, email, and web.
Yes. Parts Replacement is included and will be handled through the depot exchange process to restore hardware capability quickly.
Coverage is provided for 1 Month from the service start date, designed to protect the critical post-installation period.

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