Keep support aligned to the way your team runs. HP Care Pack Proactive Care Service delivers 5 years of on-site coverage with parts replacement and labor, so qualified hardware issues can be addressed without sending equipment offsite. The 9 x 5 next-business-day service window is designed for organizations that need predictable response, controlled downtime, and a clear path back to service. For infrastructure teams, the value is in reducing disruption at the point of failure. On-site support helps limit the operational drag of diagnostics, shipping, and extended repair cycles. Parts and labor coverage also simplifies planning by reducing the need to stock spares for every contingency. That makes this service a practical fit for environments where continuity matters more than reactive break-fix handling. This extended service is built for organizations that want a defined support model over a multi-year lifecycle. It helps preserve productivity, stabilize maintenance costs, and keep critical equipment under a single support umbrella. When the cost of downtime is higher than the cost of coverage, this service becomes part of the operating strategy, not just a warranty add-on.