HP 5Y PREMIUM+ ONSITE ADP DMR TRV MWS

Keep PAN‑OS environments operational and auditable with a five‑year Premium Support contract delivered through HP. This service provides continuous access to Palo Alto Networks technical experts, a guaranteed 1‑hour phone response for urgent cases, onsite escalation options, and Security Assurance assistance for incident augmentation. Use it to reduce incident dwell time, keep appliance firmware and signatures current, and accelerate recovery when complex security events occur. The engagement model pairs your in‑house teams with Palo Alto specialists to manage escalations and coordinate patches, minimizing operational overhead and justifying enterprise support spend. This SKU is intended for security‑dependent deployments where guaranteed response SLAs, onsite presence, and expert augmentation materially lower risk exposure and maintain regulatory posture.