HP 5Y NBD Onsite with Active Care desktop support service

HP 5Y NBD Onsite with Active Care DT SVC

Name: HP 5Y NBD Onsite with Active Care DT SVC
Brand: HP Inc.
SKU: U18HBE
Price: 133.40 USD
Availability: InStock

HP Inc.|

MPN: U18HBE

Digital Delivery

$133.40$145.00

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Available — Digital DeliveryInstant access after purchase

Authorized Dealer — Full manufacturer warranty

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Key Features

5-year service duration
Next-business-day onsite response
Active Care support coverage
Desktop service coverage
HP service program
Professional services support model

Protect desktop uptime with HP 5Y NBD Onsite with Active Care, a service built for organizations that cannot afford slow recovery on user endpoints. This plan combines next-business-day onsite response with Active Care support, helping IT teams move from reactive break-fix to more predictable service handling. For distributed workforces and business-critical desktops, the value is in speed and consistency. When an issue requires hands-on attention, onsite service reduces the delay between diagnosis and repair. Active Care adds a stronger support experience around the device, helping teams resolve incidents with less back-and-forth and fewer interruptions to end users. This service is a strong fit for environments where desktop availability directly affects productivity, service desks are stretched thin, or standard warranty coverage leaves too much risk on the table. It is also a practical choice for procurement teams that need a clear support term and a premium service level aligned to the value of the hardware it protects.

Ideal For

Corporate desktop fleets supporting finance, HR, and operations teams
Standardized endpoint deployments that require predictable onsite repair
Branch office environments with limited local IT staffing
Higher-value desktop refresh programs that need extended support coverage

Why This Product

1Adds onsite response instead of remote-only support
2Extends coverage to 5 years for long refresh cycles
3Includes Active Care for stronger support handling
4Better suited to business-critical desktops than basic warranty

Software General

Product Supported

HP desktop systems

Support Warranty

Provided Support

Onsite support

Professional Services

Service Type	Onsite support with Active Care
Remote Onsite	Onsite
Service Duration	5 years
Service Location	Onsite
Service Description	Next-business-day onsite desktop support with Active Care coverage

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Net-30 terms for qualified businesses

Volume discount tiers

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Documentation

Spec Sheet

160.2kb

Frequently Asked Questions

What does next-business-day onsite support mean?▾

If an issue requires physical service, HP dispatches support to the site on the next business day, reducing downtime versus remote-only coverage.

What is Active Care in this service?▾

Active Care adds a higher-touch support experience designed to help resolve desktop issues more efficiently and with less disruption to users.

Which devices are covered?▾

This service is intended for HP desktop systems. Exact eligibility depends on the supported hardware and service entitlement.

Why choose this over a standard warranty?▾

It provides longer coverage and onsite response, which is better suited to organizations that value faster recovery and predictable support.