HP five-year Next Business Day onsite hardware support for S500 with DMR and preventive parts

HP 5Y NBD+DMR+PPC+SMK for S500 Hardware Support

Name: HP 5Y NBD+DMR+PPC+SMK for S500 Hardware Support
Brand: HP Inc.
SKU: U42VVE
Price: 20201.47 USD
Availability: InStock

HP Inc.|

MPN: U42VVE

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$20,201.47$21,959.00

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Key Features

5-year coverage term
Next Business Day onsite response SLA
Defective Material Retention (DMR) included
Preventive parts & consumables coverage (PPC)
Service-mate kit coordination (SMK)
HP-authorized field technicians

Keep critical S500 hardware in production across a five-year lifecycle with a service package built for enterprise SLAs. This offering provides Next Business Day onsite response to restore failed units, Defective Material Retention (DMR) to preserve retention rights for sensitive components, preventive parts and consumable coverage (PPC) to reduce unexpected parts spend, and service-mate (SMK) provisions for coordinated field deployments. For procurement and operations teams, the package reduces mean time to repair, simplifies RMA logistics and converts unpredictable maintenance costs into a fixed, auditable expense. Choose this support level when uptime targets and regulatory handling of replaced components demand disciplined retention and rapid field service rather than simple depot exchanges.

Ideal For

Support enterprise server racks running HP S500 where NBD recovery is required
Preserve replaced assets for regulatory audit via defective material retention
Standardize multi-site maintenance contracts across 5-year lifecycles
Shift unpredictable break/fix spend into fixed, auditable service budgets

Why This Product

1Provide faster recovery with Next Business Day onsite response versus depot-only exchange
2Retain replaced components for audit and compliance using DMR
3Reduce parts volatility with explicit preventive parts coverage
4Consolidate multi-year support to lower procurement cycles and TCO

Support Warranty

Covered Period	5 years
Provided Support	Field service, parts replacement, DMR

Professional Services

Service Type	Hardware support with onsite response and parts coverage
Remote Onsite	Onsite
Duration Hours	8 hours (standard business day response window)
Service Duration	5 years
Service Location	Customer site (on-premises)
Service Description	Next Business Day onsite response, DMR, PPC, SMK

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Frequently Asked Questions

What does Next Business Day onsite response guarantee?▾

Next Business Day onsite response guarantees an HP-authorized technician is dispatched to your site within the next business day after the support case is validated, subject to local cutoffs and parts availability.

How does Defective Material Retention (DMR) work?▾

DMR lets your organization keep failed components after replacement for security, compliance or disposal. HP documents the retention and provides disposition options according to the contract terms.

Are consumables and preventive parts covered under this plan?▾

Yes. Preventive parts and consumables coverage (PPC) is included to reduce ad hoc parts procurement during the term; exact part lists are defined in the service agreement.

Can I transfer this service to another site?▾

Service relocation or transfer requires coordination with HP and may be subject to regional availability and updated pricing; contact HP support to arrange transfers.